In Order To Assess Customer Service Agent Performance, Which Of The Following Reports Should You Look At?

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Question 

In Order To Assess Customer Service Agent Performance, Which Of The Following Reports Should You Look At?

  • Ticket close total by rep
  • Ticket totals over time
  • Ticket totals by source
  • Knowledge base article views

 

The correct answer is:

  • Ticket close total by rep

Note:

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