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Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When...

QuestionFill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.Ease of completing a task Overall satisfaction vs. satisfaction at...

What’s A Good NPS Score?

QuestionWhat’s A Good NPS Score?Varies by industry Anything positive 10 or above 20 or above The correct answer is:Varies by industryThe above question is related to the “HUBSPOT...

True Or False? When Writing Custom Feedback Surveys, Use A Variety Of Open-Ended And...

QuestionTrue Or False? When Writing Custom Feedback Surveys, Use A Variety Of Open-Ended And Closed-Ended Questions.True False The correct answer is:TrueThe above question is related to the “HUBSPOT...

Which Of The Following Tools Is NOT Included In HubSpot’s Service Hub?

QuestionWhich Of The Following Tools Is NOT Included In HubSpot’s Service Hub?Help desk Customer feedback surveys Project management Knowledge base The correct answer is:Project managementThe above question is...

Which Of The Following Is An Example Of When You Should Use A Restricted...

QuestionWhich Of The Following Is An Example Of When You Should Use A Restricted Knowledge Base?If you only want your customers, not prospects, to access your information If...

Which Survey Asks The Following Question: How Easy Was It For You To Handle...

QuestionWhich Survey Asks The Following Question: How Easy Was It For You To Handle Your Issue?Customer effort score Net promoter score Customer satisfaction survey None of the above The...