How Often Should You Edit Your Knowledge Base Articles?
Question
How Often Should You Edit Your Knowledge Base Articles?
Any time you get negative feedback on an article
Monthly
Whenever products or service change pertaining to the article
Quarterly
The...
An Example Of An Extended Value Milestone Is When A Customer:
Question
An Example Of An Extended Value Milestone Is When A Customer:
gets the outcome they expected
renews their account
gets more than they expected
tells their network about your...
True Or False? A Knowledge Base Is A Type Of Self-Service.
Question
True Or False? Your Leadership Team Should Be The Ones To Create The Customer Journey Map.
True
False
The correct answer is:
True
The above question is related to the “HUBSPOT...
In Terms Of A Customer Journey Map, What Does Intended Value Refer To?
Question
In Terms Of A Customer Journey Map, What Does Intended Value Refer To?
When customers expectations are exceeded
The customers first experience
When the customer feels confident they will...
Intake Is How You _____.
Question
Intake Is How You _____.
respond to support inquiries
receive support inquiries
triage support inquiries
acknowledge support inquiries
The correct answer is:
receive support inquiries
The above question is related to...
All Of The Following Are Benefits Of Email Support EXCEPT:
Question
All Of The Following Are Benefits Of Email Support EXCEPT:
It’s immediate
It provides a paper trail
You can insert screenshots and gifs
It’s conversational
The correct answer is:
It...