How Often Should You Edit Your Knowledge Base Articles?

QuestionHow Often Should You Edit Your Knowledge Base Articles?Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly The...

An Example Of An Extended Value Milestone Is When A Customer:

QuestionAn Example Of An Extended Value Milestone Is When A Customer:gets the outcome they expected renews their account gets more than they expected tells their network about your...

True Or False? A Knowledge Base Is A Type Of Self-Service.

QuestionTrue Or False? Your Leadership Team Should Be The Ones To Create The Customer Journey Map.True False The correct answer is:TrueThe above question is related to the “HUBSPOT...

In Terms Of A Customer Journey Map, What Does Intended Value Refer To?

QuestionIn Terms Of A Customer Journey Map, What Does Intended Value Refer To?When customers expectations are exceeded The customers first experience When the customer feels confident they will...

Intake Is How You _____.

QuestionIntake Is How You _____.respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is:receive support inquiriesThe above question is related to...

All Of The Following Are Benefits Of Email Support EXCEPT:

QuestionAll Of The Following Are Benefits Of Email Support EXCEPT:It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is:It...