Home HubSpot Service Hub Software Certification Exam Answers Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction...

HubSpot Service Hub Software Certification Exam Answers

Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.

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July 3, 2020

Question

Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.

Ease of completing a task
Overall satisfaction vs. satisfaction at a particular moment
Satisfaction at a particular moment vs. overall satisfaction
Impact of a bug or outage

The correct answer is:

Overall satisfaction vs. satisfaction at a particular moment

Note:

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